- Lead and manage a team of NOC Engineers during the assigned shift.
- Provide guidance, mentorship, and support to team members.
- Conduct regular team meetings and training sessions.
- Plan and coordinate the activities of the NOC team during the shift.
- Assign tasks and responsibilities to team members.
- Ensure adequate coverage and response to incidents.
- Act as the point of contact for major incidents during the shift.
- Coordinate incident response efforts, involving relevant teams and stakeholders.
- Communicate effectively with management and other teams during incidents.
- Monitor network performance and respond to alerts as needed.
- Analyze incidents, identify root causes, and implement corrective actions.
- Ensure that network issues are resolved within established SLAs.
- Maintain accurate records of incidents, resolutions, and activities during the shift.
- Generate shift reports and provide updates to management and relevant stakeholders.
- Provide ongoing training to NOC Engineers to enhance their technical skills.
- Foster a culture of continuous improvement within the team.
- Collaborate with other NOC Shift Leads and teams to address cross-functional issues.
- Participate in regular meetings to share insights and updates.
- Oversee security monitoring activities during the shift.
- Ensure compliance with security protocols and procedures.
Qualifications:
- 5+ years of experience in relevant domain NOC
- Bachelor's degree in information technology, Computer Science, or a related field.
- Relevant certifications such as Cisco Certified Network Associate CCNA or CCNP
- Proven experience in network administration and incident response.
- Previous leadership or supervisory experience.
- Added advantage if SOC experience have.
Skills:
- Strong leadership and interpersonal skills.
- Excellent communication and decision-making abilities.
- Proficiency in network monitoring tools.
- Ability to handle high-pressure situations and make informed decisions.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email
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