Job Description And Requirements
What are we looking for
- Qualified IT manager with extensive experience managing enterprise networks and network operations center
Key roles and responsibilities
- Establish and maintain a high quality service-oriented Global Network Operations Center (NOC)
- Responsibility for 24/7 ITSM incident management for L1/L2/L3 network support, monitoring response, and reporting/metrics
- Manage a team of network engineers responsible for Global NOC support and operational efficiency
- Develop, maintain, and optimize Global NOC support process for improved SLA, QoS, and staffing
- Establish and publish regular KPI's/metrics useful for measuring performance, SLA, stability, and customer satisfaction
- Identify patterns, foresee potential recurrence, and preempt with continuous improvement solutions
- Ensure the oversight, organization, and motivation of all the team members of the Global NOC team
- Hire, develop, and retain talents by encouraging continuous training, skills development, and team cross training
- Provide leadership and guidance to NOC engineers for maintaining high-quality of services and support
- Establish a strong process for team training, documentation, knowledge sharing, and publishing KB articles
- Build, develop, and lead problem management process to ensure long-term network performance and stability.
- Collaborate and align closely with corporate network ops teams on design standards, support process, security governance, and compliance
- Collaborate and align closely Network Engineer team on new initiatives, new designs, and new solutions training
- Support all India/APAC related network upgrades, site expansions, M&A's and operational-related projects
- Support and lead network security software vulnerability patches
- Maintain network design, OS, and configuration standards
- Manage local vendors/partner relationships and escalated as needed to ensure commitments and SLAs are met
- Drive a continuous improvement environment and mindset: people, technology, and process
- Effectively communicate and manage escalations with key stakeholders on critical service issues
- Collaborate and effectively communicate with partners, vendors, and all internal stakeholders
- Define processes and schedules for on-call support
Qualification
- Bachelor's or master's degree in Computer Science, Engineering, or related field
- 10 or more years of relevant experience in network architecting, designing, installing and maintaining network systems
- Extensive experience in supervision and people management, demonstrated ability to lead and develop a global team
- Exceptional verbal, written (including the development of procedural documentation), interpersonal, and presentation skills desired
- Strong desire to learn, support, and train NOC engineers on new designs, solutions, and platform
- Highly collaborative with excellent communication skills
- Experience with team building and mentoring engineers
- Experience with network management and testing tools
- Experience with establishing network policies and procedures
- Experience with managing network operations technicians
- Comfortable working within operations as a subject matter expert
- CCNP certification or equivalent is a plus.
- Proficient in general networking designs and concepts (firewalls, routers, switches, load balancers, OSI model, TCP/IP, packet trace and analysis using Wireshark and tcpdump)
- Strong experience with networking solutions and platforms (Cisco campus 9K, Cisco ACI, Nexus, Palo Alto firewalls, ZScaler ZIA, Versa, Riverbed WAN optimization, Solarwinds monitoring system, LiveAction, ClearPass authentication systems)
- Intermediate experience and understanding in technical areas: Networking Protocols/Services BGP, OSPF, IPSec, GRE, HSRP/VRRP, NAT/PAT, SNMP, MPLS, VoIP, SIP, QoS, SDWAN
- Self-driven improvement and welcomes new challenges
Job Category
Information Technology
Country
India
Job Subcategory
IT
Hire Type
Employee
