NOC Engineer

Early Applicant

Exp: 2-5 Years

Job Description

Alarms monitoring of Aeris application and infrastructure
Proactively identify the problem and take the defined actions based on scripted method of procedures
Provide expertise in monitoring to department peers
Escalate the issue to next level and ensure the problem resolution
Page the stake holders and Set-up the Incident management bridge for problem resolution
Document the problem, impact and resolution delivered by SMEs
Managing multiple cases at one time while adding procedural documentation
Manage your workload by accurately gauging timelines and meeting timelines
Required to work in 24*7 shift

Candidate Prerequisites

Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.
Years of experience: 2-5 years
Technical and/or functional skills:
- Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise

environment.

Experience with Zendesk, Jira or ticket tracking best practices
Excellent written and verbal communication
Experience with diagnostic tools and reading and interpreting logs
Excellent organization skills
A curious mindset and a passion for continued learning, staying abreast of new technology

and techniques

Personality attributes:
- Must possess strong interpersonal skills and have the ability to interact with all levels of

employees in a professional manner.

Must possess good communication skills and fluent in English speaking and Writing.
Strict adherence to company policies, confidentiality, and mature judgment must be

always demonstrated

Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
Consistent attention to detail
High level of commitment
Team Player
Customer focus approach and sense of urgency
Ready to work in shifts 24x7