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Work within a Network Operations Center environment focusing on the following tasks:
In addition to incident support the NOC Analyst will be responsible for:
Other duties as assigned:
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Typical Qualifications:(education, experience, knowledge, skills and abilities typically needed to perform this job)
Education(if beyond High School or equivalent):
Experience Target(in this job or a related function/field):
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Special Certifications(if appropriate--identify if required to perform the job or just preferred):
Travel Required(typical % of time, scope of travel (in country, international), transportation mode, special issues): Not Applicable for this position (NA) Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performingthis job that is not covered in other areas above. |
Essential Functions: (describe job responsibilities necessary to achieve the position's purpose)
Importance | Essential Functions and Duties | Approximate % of Total Job |
1 | Proactive monitoring of Network elements | 60% |
2 | Address issues proactively for priority 1 & 2 incidents and ensure resolution in timely manner. | 20% |
3 | Support and Manage P3 to P5 tickets, assigned Project and Operation tickets to the respective vertical engineer and follow up for closure. | 10% |
4 | Maintain systems, system documentation, processes and procedures. | 10% |
Other Functions:(describe job responsibilities important to the job but not necessary to achieving the position's purpose)
Importance | Other Functions and Duties | Approximate % of Total Job |
1 | ||
2 |
Decision Making Authority:(describe the authority permitted by the job by indicating examples that illustrate the types of independent decisions expected by the incumbent and the types of decisions expected to be recommended)
Independent Decisions Expected | Recommendations Expected |
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Physical Demands:(describe physical movements and abilities required to perform the job (e.g. ability to lift boxes weighing up to XX pounds)
NA |
Working Conditions:(describe the environment in which the position will be working (e.g.normal office environment)
Working in an office environment in a NOC room with other peers Work area will be a desk for an eight hour shift Leveraging a computer with multiple monitors Watching a display wall (monitors) for alarms Secure environment requiring key card entry |
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Date Posted: 22/11/2024
Job ID: 101129365
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
