Drive the end-to-end execution of program deliverables and tracking of program health
Define and track program milestones, timelines, and deployment plans
Provide coaching to a team of up to 2-3 program managers
Manage program scope (demand intake, documentation, change control, communication)
Act as the face of the program and communicate progress to upper management and stakeholders
Act as liaison for all facets of the program and pull people together to make decisions (Product, Operations, Technology, Commercial, Data Science, Client Deployment, Marketing, Sales) throughout the project
Facilitate cross-team prioritization between Stakeholders and Technology teams in order to create release plans and continue to manage throughout the program lifecycle
Ensure business objectives are clearly defined and that the program meets them
Adhere to standard program management processes, best practices, and tools to the organization, including architecture, cybersecurity, and quality
Facilitate conversations to ensure Cross Functional Team Dependencies are tracked, identifying gaps, and mitigating or escalating risks
Track and communicate program objectives and progress (Program Status, Initiative level Jira Boards, and Project Plans)
Facilitate Scrum of Scrum meetings, execute release level retrospectives
Track and ensure prompt resolution of issues
Implement Agile and SAFe methodologies, including PI planning facilitation, agile ceremonies, process improvements
Execute production readiness (Sign-offs Documentation)
Communicate agile team metrics drive compliance
Execute production and commercial readiness (Sign-offs, Documentation and Rollout Plans and Execution)
Track and report on program financials, including resource planning
