Job Description
Supporting people with a learning disability and complex needs to live a life meaningful to them, and to provide opportunities to grow, develop new skills and explore and enjoy new and established interests and experiences Skills required:
- CCIE in R&S preferred, excellent command over R&S technology including BGP, OSPF.
- Min 6 years of experience in operations working on cisco products
- Excellent communication and coordination skills
- Good knowledge of ITIL process(IM, PM, CM)
- Willing to work in night shifts and extended hours during issue resolution
- Strong R&S with Nexus
Roles & Responsibilities::
- Responsible for solving high priority issues
- Responsible for technical mentor for team
- Responsible to control and drive TAC tickets
- Responsible to provide RCA for P1 and P2 issues
- Call with customer on technical discussions
- Call with customer on RCA discussion
- Working coordination with Problem and change management teams
- Should be driving high priority and high visibility issues to resolution
Qualifications:
- Minimum of 2 years of experience in a trouble shooting / customer facing environment
- B.E/B.Sc. in Electronics, Telecommunications, Electrical or Computer Science
- CCNA, CCNP and/or CCIE (Data Center) (or equivalent certification) preferred
To apply for this position, please upload your resume at :
We prefer to select professionals those who are Certified in their domain from Official Certification company's like RedHat, Chef Software Inc, Puppet, Docker, Google, Amazon Inc. etc. or authorized training partners like scmGalaxy Inc. DevOpsCertification.co etc.
