Networking Managed Services Engineer (L2)

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

Key Responsibilities

What you'll be doing

• Design, implement and support solutions involving LAN, WAN, WLAN, and SDWAN.
• Design, implement and support Data Center network.
• Should have good knowledge and experience of Cisco Nexus network devices.
• Should have Good knowledge and experience of L3 protocol Static, Default, HSRP, VRRP, PBR, OSPF and BGP.
• Should have Good knowledge and experience on L2 Protocol, STP, VTP, RSTP, and L2 Security.
• Should have Good knowledge and experience of Stack, ether-channel, VSS, VPC and Stack wise virtual switch.
• Should have Good knowledge and experience on Cisco ISE NAC and AAA (Including LDAP, radius and Tacacs).
• Should have Strong Knowledge of IPv4 address and Subnetting.
• Should have knowledge of cloud base networks like OCI and AWS cloud.
• Analyze, evaluate, and communicate network capacity and performance with the objective of driving improvements to the customer's network.
• Collaborate with internal and external stakeholders to ensure efficient and timely completion of projects.
• Responsible for maintaining customer network documentation such as engineering design document, record of change, and network diagrams.
• Responsible for presentations and demonstrations related to technology, process, or client solutions.
• Requires ownership of design and critical issues, creative thinking, and problem resolution skills.
• Responsible for the protection of our customer proprietary network information and customer information assets.
• Monitoring Availability of Switches and Routers
• Monitoring CPU and Memory Utilization for Routers and Switches
• Monitoring Port Status of uplink and other critical interfaces for Routers and Switches
• Monitoring and control configuration aspects like IP address, subnet mask, DNS settings, Routing, VLAN etc.
• Switch, Router, Link troubleshooting and recovery in case of any outage
• Device Configuration management
• ISE Onboarding of devices & users, policy management
• Configuration Backup Management
• Perform analysis and reporting on Network Availability and Network Quality
• Incident, Service Request, Change and Problem Management in Network domain.
• Monitoring Device Availability
• Network devices Backup Management.
• WLAN Configuration fine-tuning.
• Device Administrative activities like compression, QoS & policy configurations
• Involve in new network related project implementation
• Preparation of Technical & Process SOPs in network domain.
  
  

Required Experience

• Moderate level of relevant managed services experience.
• Moderate level knowledge in ticketing tools preferably Service Now.
  
  

Workplace Type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.