About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.
Job Description:
Voice Network Engineer role provides second-level technical trouble support and the processing of alerts that could be the first sign of voice/telephony incidents. The analyst is expected to have a solid understanding of basic of telephony, voice infrastructure, network. The individual in this position will focus on Cisco DI cloud, voice trunk between NCR and non-NCR devices. This position will be responsible for front-line support for inbound/Outbound calls.
Responsibilities:
- CUCM (Call manager) MACD's and troubleshooting
- Good Troubleshooting skills on SIP
- Inbound/Outbound Call flow Troubleshooting skills
- Understanding of Calling Search Spaces , Device pool, Partition, Route Pattern , RL , RG, Hunt Pilot, HL, LG.
- Unity (Voicemail) MACD's and troubleshooting
- Call Handler/Call Transfer/Alternate Extension
- Greeting Recording/Holiday Schedules
- Working Experience on Cisco Voice Routers Understanding of DSP / Media Resources
Non-Technical Skills:
- Experience:
- For Grade 10: Overall, 2-4 years of experience.
- General Attributes: (Strong written, verbal, MS-Office Application skills)
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Excellent Client Relations Skills
- Good Mentoring Skills (technical and process)
- Extremely flexible, ability to form outstanding working relationships
- Skilled at working within a team-oriented, collaborative environment
- Highly self-motivated and directed
- Strong customer service orientation
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong interpersonal and oral communication skills
- Ability to conduct research into hardware and software issues and products as required
- Ability to present ideas and solutions in user-friendly language to key project and management personnel.
Education:
Bachelor's degree from an accredited college or university in computer science, information systems, or engineering.
Work Conditions:
- 24x5 & weekend On-call support or 24x7 as required.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain. 
