Network Security Engineer (TAC)

Ability to work in a highly dynamic TAC (Technical Assistance Center)

environment with a High focus on customer satisfaction. Able to determine

problems quickly and deliver a Remarkable Customer Experience.

Check the case queue and clear the cases in it before the end of the shift

Help customers with Netskope products and services.

Update ZD with case updates and set SLA accordingly

Manage caseloads & backlog in a timely manner, drive them for a closure

Take ownership for problem resolution, problem reproduction and escalation.

Escalate cases to the L2 team whenever required with proper documentation.

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Technical Skills:

ExcellentCommunication Skills.

Candidate should have very strong fundamental core networking skills, with

thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be

able to relate that knowledge in troubleshooting related issues

Excellent knowledge and prior experience supporting network security technologies

such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO

Familiarity with DLP and Encryption gateways.

Proven knowledge and practical application of Security, Firewalls, access and

perimeter control, vulnerability management and intrusion detection.

Ability to understand and troubleshoot various network problems using utilities like

lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and

HAR Captures (HTTP Archive) etc

International Support experience preferable.

CCNA certification is preferable

Desired Profile:

Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.

Should have good communication skills

Have a strong network security experience

Experience in the IT / ITES sector preferably with expertise in network security domain

Bachelor of Science in Computer Science/Engineering or equivalent advanced industry

certifications

Enjoy challenging and diverse work assignments in a fast-paced environment

Should consistently achieve business goals in a short time frame