Hiring TAC Engineers for SASE Product !
Job Location : Bangalore (Working from Office)
Shift : Rotational Night shift
If Interested, Share resume to [Confidential Information] with the below details,
Current Company :
Years of Experience :
Experience in Network security / TAC :
Highest Degree :
Notice Period :
Current Salary :
Expected Salary :
Current Location :
Ready to Work in Night shift :
Willing to relocate Bangalore :
Willing to work for min 2years at Movate :
Ready to Work from Office :
Primary Skills:
- Excellent Communication Skills.
- Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
- Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
- Familiarity with DLP and Encryption gateways.
- Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
- Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
- International Support experience preferable.
- CCNA certification is preferable
Experience:
- Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.
Roles and Responsibility
- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Check the case queue and clear the cases in it before the end of the shift
- Help customers with Netskope products and services.
- Update ZD with case updates and set SLA accordingly
- Manage caseloads & backlog in a timely manner, drive them for a closure
- Take ownership for problem resolution, problem reproduction and escalation.
- Escalate cases to the L2 team whenever required with proper documentation.
