Role - Network Engineer - L2
Experience: 5-8 YRS
Location: Hyderabad,Bangalore,Pune and Kolkata - WFO
Primary Skills -Core Networking (Cisco Routing & Switching, Meraki, Zscaler, and SD-WAN)
Responsibilities-
- Respond to network incidents and service requests within defined SLAs.
- Perform initial triage and troubleshooting of network-related incidents.
- Troubleshoot network issues related to Cisco Routing & Switching, Zscaler, Meraki, and SD-WAN technologies.
- Analyze network performance metrics and logs to identify and resolve issues.
- Configure and deploy Cisco routers and switches for LAN and WAN connectivity.
- Implement VLANs, trunking, and inter-VLAN routing for network segmentation.
- Deploy and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
- Assist in the deployment and management of SD-WAN and Meraki solutions, including vManage, vBond, and vSmart.
- Assist in the implementation of network changes and updates following change management processes.
- Document all changes made to network configurations and ensure compliance with company policies and procedures.
- Design and implement complex Cisco Routing & Switching configurations, including dynamic routing protocols (OSPF, EIGRP, BGP).
- Optimize network performance and reliability by fine-tuning routing protocols and QoS policies.
- Design and implement advanced Zscaler security policies to protect against evolving threats.
- Lead troubleshooting efforts for complex network issues, including packet captures and analysis.
- Conduct root cause analysis (RCA) for recurring network incidents and implement preventive measures.
- Provide mentorship and guidance to Level 1 support engineers on troubleshooting methodologies.
- Conduct capacity planning assessments to ensure network scalability and performance.
- Design and implement network architecture changes to support business requirements and growth.
- Evaluate new technologies and make recommendations for network upgrades and enhancements.
- Engage with vendors and third-party providers to resolve escalated network issues.
- Manage vendor relationships and coordinate support activities for critical network components.
- Participate in vendor evaluations and product selection processes for network infrastructure.
Mandatory Skills-
- Must have knowledge of Static Routing, EIGRP, OSPF, BGP, VLAN, VTP, Truck, inter VLAN, STP, MSTP, stacks, VSS, VPC, VDC. Experience with inter-company routing is preferred.
- Hands-on working experience on Cisco Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP.
- Expert knowledge of protocols such as HTTP, SMBSMTP, FTP, DNS, TLS/SSL, TCP, etc.
- Advanced knowledge of technologies like VPN, VXLAN, VRRP, HSRP, STP, Port channel, NetFlow, and stacking technologies.
- Knowledge or experience with modern data center fabrics such as Nexus 9K using NDFC (DCNM), Arista VXLAN-BGP-EVPN, or Cisco ACI.
- Working technical knowledge of network and security protocols (IPSEC VPN, QoS, SGT, SSL VPN, AAA, Dot1x, TustSec, NAT, etc).
- Security Knowledge on Firewall (Cisco ASA, Fortinet, Palo Alto) & NAC(ISE).
- Familiarity with collecting and analyzing packet captures using Network Protocol Analyzers such as TCPDUMP, and Wireshark on Network Security (SSL/TLS, VPNs, Firewall).
- Familiar with Authentication systems such as LDAP, MS AD, SAML, & VPN technologies such as IPSEC and Remote access VPN.
- Experience implementing Cisco Nexus 9K and Cisco Catalyst 9K switching.
- Maintain, lead, and deploy fabric-enabled networks with Cisco DNAC.
- Knowledge or experience with SD-WAN: - including vManage, vBond, vSmart. The role requires the ability to design, deploy, configure, and manage SD-WAN solutions, encompassing SD-WAN policies, templates, and orchestrators.
- Execute end-to-end deployment of SD-WAN policies, templates, and orchestrators. QoS Implementation.
- SD-WAN Design and Deployment: Design, implement, and manage SD-WAN solutions, covering components such as vManage, vBond, and vSmart.
- Design, implement, and manage Cisco Meraki SD-WAN solutions
- Expert in troubleshooting network issues and familiarity with the necessary tools such as Ping, Traceroute, MTR, NMAP, Telnet, NSLOOKUP etc.
- Good experience working on SolarWinds NPM, NCM, IPAM, and syslog.
- Knowledge or experience with the Zscaler ZIA portal. Creating Zscaler firewall control policy based on change requests.
- Knowledge or experience with proxy services, particularly BlueCoat hardware and Zscaler cloud-based solutions (ZIA & ZPA), ZIA proxy policies like URL filtering, Malware and file control for users.
- Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues.
Desired skills and requirements:
- Understanding of ITIL processes and methodologies.
- Excellent communication & interpersonal skills.
- Experience with ticketing tools SNOW, etc.
- 24x7 support
- CCNA and CCNP Certification
- Good to have Implementing Cisco SD-WAN Solutions Certification