Network Engineer

Role: Network Engineer (Aruba OR Meraki Champion)

Role Overview:

As a Network Deployment Specialist, you will be pivotal in deploying, managing, and improving

network infrastructure across franchise restaurants. You'll work closely with the team to execute a

comprehensive network refresh strategy and support the enhancement of in-restaurant technology.

Key Responsibilities:

Deploy and configure hardware and software for existing restaurant migrations.

Deploy and configure hardware and software for new restaurant setups.

Operate effectively with the Network refresh team and associated stakeholders to plan and

execute network migrations

Provide excellent communication interacting with multiple stakeholders during network

migrations (Migration team, 3rd party providers, restaurant owners, area coaches,

managers, and technicians).

Adhere to documented standards, processes and policies that are provided.

Provide support for in-restaurant technology issues and installations.

Ensure timely, high-quality support for service requests, adhering to SLAs.

Ensure effective operations of restaurant equipment including registers, digital menu

boards, and network infrastructure upon completion of migration cutover

Collaborate with third-party providers as required.

Provide feedback and input to the Network Refresh project team to help improve methods,

process and overall outcomes for the customers

Who You Are:

At least 5 years of IT Network Support experience.

Strong technical knowledge of hardware configurations, Windows environments, and

networking.

Deep understanding of Aruba and Meraki technologies

Experience with industry-specific software such as Macromatix, Eftpos, and NCR Aloha is

advantageous but not required

Excellent communication skills with a strong customer focus.

Proven analytical and problem-solving skills.

Flexibility and effectiveness in a dynamic team environment.

Continuously seeks to improve processes and solutions.

Strong ability to articulate complex solutions clearly and confidently.

Capable of managing tasks with minimal supervision but also thrives in a team setting

Work timing: 9:00 pm to 5:00 am AEST ie 4:30 pm to 00:30 am IST