Position Title: Network Engineer, Tier 2
Location: India
Job Profile: Network Technician ST-2
FLSA Status:
Americas only
Department: NOC Teams
About GTT
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit
www.gtt.net.
Role Summary
The
Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT's Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position.
Job Scope/Supervision
The successful candidate should be comfortable working within an expanded and very fast-paced team environment.
Duties And Responsibilities
- Assisting in customer test & turn-up (DWDM/ADM/Ethernet)
- Customer circuit troubleshooting with the aid of industry-standard test equipment
- Liaising with all GTT NOC Engineers and Network Operations departments in other countries
- Report writing and creating/maintaining inventories
- Assisting in the management of a Planned Preventative Maintenance program and schedules
- Network installations / troubleshooting
- Non-routine duties will be allocated as deemed necessary
- Training other members of staff when applicable.
- Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment
- Periodically inspect the equipment, locate, and correct problems before breakdowns occur
- Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable
- When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers
- Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works
- Aim to constantly reduce operational running costs
- Review / authorize and manage MOPS (method of procedures) RA's (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works
- Provide hands-on and technical assistance during an emergency
Required Experience/Qualifications
- Experience in optical networks and technical facilities required
- Minimum of 2 years of experience in an operational environment in a medium to large-scale carrier / ISP would be a definite advantage
- Experience in a role with hands-on complex technical problem solving as a daily occurrence
- Degree in Engineering related field preferably Telecomms / Datacomms modules covered
- Experience with hands-on installs of power and telecoms equipment
- Strong fiber management principles
- Experiance with test equipment OSA / OTDR / BERT / RFC 2544 test sets
- Experience with troubleshooting BGP, MPLS, VPLS, DSL, PPP, IP Routing and Switching technologes
- A solid understanding of SONET/SDH principles is required
- Experience with SDWAN, Fortinet, Aruba and Silver Peak.
- Ethernet & TCP/IP & OSI experience is a distinct advantage
- Optical network installation and troubleshooting skills will be an advantage
- Responsibility for H&S practices
- Management & control of contractors
- Knowledge of network monitoring and other administrative tools
- Knowledge of networking technologies and protocols.
- Strong PC skills utilizing MS Office and industry-standard software.
- Flexibility to assist in the 24 / 7 / 365 Network Operations Team.
- Strong knowledge of industry technologies/contacts and lead times
- Understanding of working in Data Centers and Comms Rooms/Exchanges.
- Competency in handling AC/DC power
- Ability to work independently and as part of a team
- Self-motivated
- Excellent written and communication skills
- Creative problem-solving abilities
Hours/Travel/Shift (Where Applicable)
Mainly US business hour shifts, rotational.
Core Competencies
- Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
- Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations.
- Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences.
- IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services.
- IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services.
- Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems.
Universal Competencies
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented.
- Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level.
- Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
