Job Description
The Network Engineer will play a key role in managing day-to-day network operations, with a focus on network change management, problem management, and knowledge management. The individual will also handle network-related administrative tasks such as updating the CMDB, processing network invoices, and performing routine BAU technical tasks. A strong foundation in networking concepts (CCNA-level) is required, with opportunities to develop deeper technical expertise as the role evolves.
This role offers a unique combination of operational and technical responsibilities, providing the opportunity to gain valuable hands-on experience in network management. With a vision towards future, this position will transition into a more technical role, focusing on advanced network troubleshooting, configuration, and security management, making it an ideal stepping stone for individuals who aim to grow their technical skill set and excel in a network career.
Key Responsibilities
Network Change and Problem Management: Oversee the lifecycle of network changes and problem resolution, ensuring adherence to best practices and timely issue resolution.
Queue Management: Serve as the primary point of contact for network-related requests, managing the ticket queue and ensuring issues are addressed promptly and efficiently.
Knowledge Management: Develop and maintain a comprehensive knowledge base for common network issues and solutions, while documenting procedures and best practices.
Invoice Management: Process network-related invoices through Ariba, ensuring timely and accurate vendor payments and financial management.
Asset Management (CMDB): Ensure accurate and up-to-date documentation of network assets in the CMDB, maintaining oversight of the network infrastructure.
Collaboration: Work closely with cross-functional teams, including security, infrastructure, and vendors, to ensure seamless network operations.
Reporting and Metrics: Provide regular reports on network performance, change management activities, and problem resolution, identifying trends and areas for improvement.
Required Qualifications
Technical Knowledge: CCNA certification or equivalent experience in network fundamentals, particularly in routing and switching.
Experience with Tools: Proficiency in queue management systems (e.g., ServiceNow), network asset management systems (CMDB), and financial management systems (e.g., Ariba).
Communication Skills: Strong ability to collaborate effectively with technical and non-technical teams, ensuring clear and concise communication of technical issues and documentation.
Administrative Skills: Demonstrated experience in managing network documentation, handling knowledge management systems, and ensuring compliance with network support
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Timings
(4:45p-1:15a)
India Business Unit
AWMPO AWMP&S President's Office
Job Family Group
Technology
