Job description- Roles and Responsibilities :
Provide Level 2 technical support for desktop issues, including troubleshooting and resolving hardware and software problems.
- Manage and prioritize tickets in the service desk system to ensure timely resolution of staff requests.
Collaborate with other teams to resolve complex issues that require escalation.- Perform on-site visits to diagnose and repair desktop equipment, printers, and other peripherals.
Troubleshoot common network connectivity issues using tools like Outlook configuration.
Strong knowledge of computer hardware, networking fundamentals, and basic understanding of server.
- Proficiency in Hardware, Networking, operating systems; ability to work independently with minimal supervision.
Job Types: Full-time, Permanent
Pay: 15,
- 00 - 20,000.00 per month
Jadwal: - Day shift
Education:
Experience:
- total work: 2 years (Preferred)
Work Location: In person
