We are
CirrusLabs . Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well-knit teams and employees. You are the core of a values driven organization.
You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.
You are excited about creating change because your skills can help the greater good of every customer, industry and community. We are hiring a talented Network Analyst to join our team. If you're excited to be part of a winning team, CirrusLabs (
http://www.cirruslabs.io ) is a great place to grow your career.
Experience Required: 3-7 years.
Shift Timing: Night Shift (9 PM to 6 AM IST)
Location : Hyderabad (Hybrid Mode - No WFH)
Skills Required
- 2 positions are required with excellent Networking (CCNA/CCNP), Cloud, Automation and Major Incident Management experience and communications skills.
Technology Operations Center (TOC)
The Technology Operations Center optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year. These outcomes equate to maximized service availability and reliability. TOC is the nerve center comprised of smart people with the right competencies and empowerment to act fast and avert problems before they impact the business.
Job Description
The Technology Operations Center (TOC) Analyst performs technical analysis of issues and outages as they occur across Client's Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The TOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. The TOC analyst may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts.
Illustrative Duties And Responsibilities
- Provide critical support to the firm's IT Infrastructure, Network and Cloud resources on performance, availability, and Security
2 Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams
- Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Implement cost-effective solutions and ensure resource utilization efficiency
- Monitor a wide variety of information and network systems
- Knowledge on cloud automation and infrastructure-as-code tools
- Document accordance with standard organization policies and procedures
- Working knowledge on Cloud and On-Premises Network related alerts and issues
- Collaborate with support teams to troubleshoot and diagnose problems
- Notify customer and third-party service providers of issues, outages, and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB
- Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation
- Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours
- Experience in managing Major Incidents and contributing towards reducing the team's average MTTR
- Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis
- Identify and address day to day continuous improvement activities
- Perform miscellaneous job-related duties as assigned by the team manager
- Assist with fulfillment of basic Service Requests
Required Technical Skills
Operating Systems - Windows XP/7/10, Windows 2003/2008/2012 Server
Application Protocols - DHCP, DNS, TFTP, FTP, SMPT, ARP, TELNET, SSH
Network Devices - Cisco Routers 1700s/2500s/2600s/3700s, Cisco Switches 1900,2950, 3550, 3750, 4500, 6500, Knowledge about Nexus 7k, 5k, 2k
Routing Protocols and Technologies - TCP/IP, VLAN Trunks, VTP, dot1.q, spanning tree (RSTP, MSTP), HSRP, VRRP, EIGRP, OSPF, BGP, MPLS, QOS (Policy Shaping), VPC, VSS, FEX configurations, IP SLA (Internet protocol service level agreement), Radius, AAA, TACACS+
Application Protocols Network Security - DHCP, DNS, TFTP, FTP, SMPT, ARP, TELNET, SSH
Network Security - Checkpoint, Palo Alto Firewalls basics
Network Mgmt - Solar Winds, NetFlow Analyzer, NetBrain and ThousandEyes
Other Tools - Wireshark
Cloud Network - Understanding on Azure Virtual Network, AWS VPC and Google Cloud Network
Required Professional Skills
- Responsible for proactively monitoring and handling problems related to Routers and switches in Datacenters.
- Responsible for Monitoring and configuring Changes in the network to ensure the best possible application performance for the end-users.
- Experience in supporting & resolving Enterprise Cloud Networking related incidents/events
- Troubleshoot circuits with local exchange and long-distance carriers.
- Troubleshooting and monitoring the LAN connectivity of the entire Client network.
- Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.
- Monitor & resolve issues of WAN links with MPLS connectivity.
- Escalate calls to vendor/principal whenever required.
- Manage and troubleshoot the complex BGP and OSPF networks.
- Monitoring and troubleshooting of Core OSPF configuration over multiple network types.
- Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches.
- Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches.
- Ensure that Service Delivery takes place based on the service level agreements.
- Ensure that Problems and Changes are properly documented, notified, and resolved to prevent customer impact.
- Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents
- Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions
- Monitor the network traffic and troubleshoot the networks in case of problems.
- Experience in ITSM modules including ServiceNow
- Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.
- Good understanding of wireless management systems such as Cisco CPI, and Wireshark.
- Accountable for Cisco WLC's and AP's issues.
- Highly Motivated, self-starter who has a very strong desire to learn.
Education And Relevant Experience
Bachelor's Degree and Minimum of 4 to 7 years of directly related experience including working knowledge in Technology Operations, Cloud Technologies and Incident/Major Incident or Problem Management
