ESSENTIAL JOB FUNCTIONS
- Implements, administers, and maintains electronic systems, including associated servers, operating systems, telecommunications, and backup and recovery programs.
- Identifies areas for enterprise-wide system improvement and upgrades, including trending analysis and capacity planning.
- Provides high-level support and technical expertise in networking technology, including LAN/WAN hardware, switches, bridges, and routers.
- Works with vendors, clients, carriers, and technical staff on network implementation, optimization, and ongoing management.
- Maintains server, database, file, and configuration backup and recovery infrastructure.
- Administers and maintains firewall products, and enables internal and external data pathways including virtual private networks.
- Consistently monitors, maintains, and manages the network for optimal performance.
- Plans, validates, and implements system, updates, and patching for network and server infrastructure.
- Manages virtual server infrastructure (VM Ware) including network connectivity and access.
- Administers internal telecommunications network.
- Monitors LAN/WAN, SDWAN, and Wireless network ensuring client access.
- Serves as a high-level network and technical resource to the internal information technology team.
- Consistently test the release of products and updates to minimize user impact and ensure compatibility
- Maintains technical clear documentation of projects and outcomes as assigned by ITS Leadership.
- Provides user-level support as needed including responsibilities for response during non-business hours.
- Assist the Information Security Specialist in effectuating regular risk analyses, implementing any network-related security recommendations and documenting remedial actions as necessary.
- Monitor administrative, physical, and technical safeguards and assist the Information Security Specialist in managing MTN's Written Information Security Program (WISP), ensuring compliance and auditing for improvements on an ongoing basis, implementing any network-related security recommendations, and documenting remedial actions as necessary.
- Collaborate with IT, legal, and other teams by providing cybersecurity input and guidance (e.g. recommending security improvements and system upgrades) about MTN's mission.
- Instrumental in developing a network services skill set in other team members.
- Qualifications
QUALIFICATIONS AND PHYSICAL DEMANDS
- An undergraduate degree or equivalent combination of education and experience is required; 5 or more years of experience in network administration is strongly preferred.
- Ability to participate in Information Services after-hour emergency call schedule.
- Represents MTN in a professional manner including personal appearance and communication to both internal and external customers.
- Excellent analytical and organizational skills are required.
- Possesses strong problem-solving skills with the ability to monitor own work for accuracy and thoroughness.
- Maintains knowledge regarding recent innovations in Information Technology
- Must maintain a valid driver's license by MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
- Ability to lift 50 pounds and transfer short distances.
- Possess the ability to operate telephones, computers, and office equipment.
- OSHA Category III No exposure to bloodborne pathogens while performing assigned job duties.
- Home internet and wireless phone access are required.
