Shift Timings: 5:30 PM to 2:30 AM IST
Experience with troubleshooting application issues using debugging tools and techniques. Working knowledge of ITIL service management principles. Experience with incident management, problem management, and change management processes is a plus. Experience with SQL Server and ability to write basic DML scripts (e.g., SELECT, UPDATE, INSERT, DELETE). Analyze application logs and identify root causes of incidents. Collaborate with developers to resolve application bugs and implement fixes. Document incidents, resolutions, and knowledge base articles. Participate in incident escalation procedures as needed. Maintain a strong understanding of ITIL principles and support processes. Identify opportunities for process improvement and automation within the application support function. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical audiences. Ability to work independently and as part of a team.
