Hi All,- Greetings From Mercury Softech!!!
- Roles & Responsibilities :
- Lead Generation and Qualification
Prospecting: Identify and reach out to potential customers or businesses that could benefit from the company's software products.
- Lead Qualification: Assess the needs and budget of potential leads to determine their suitability as a customer.
Database Management
: Maintain and update CRM systems with accurate information about leads and prospects.
Product Information
: Provide detailed information about the software products, including features, benefits, and pricing.Demonstrations
: Arrange and sometimes conduct product demonstrations or webinars to showcase software capabilities.Follow-Up: Follow up with leads and prospects to address queries and push the sales process forward.
Technical Assistance: Offer initial support for basic technical issues or direct customers to appropriate technical resources.
- Issue Resolution: Handle and resolve customer complaints or issues efficiently and professionally.
Feedback Collection
: Gather customer feedback to help improve products and services.
Scheduling Meetings
: Set up appointments for sales representatives or technical staff with prospective or existing clients.Calendar Management
: Coordinate with different teams to ensure that meetings are scheduled and managed effectively.Outbound Campaigns
: Participate in or manage outbound marketing campaigns to promote new software features, updates, or special offers.Inbound Campaigns
: Handle incoming calls and inquiries related to ongoing campaigns or promotions.- 6. Reporting and Documentation
Call Logs
: Maintain accurate records of calls made, conversations held, and outcomes.Performance Reporting
: Provide regular reports on performance metrics, such as call volume, conversion rates, and customer feedback.- 7. Compliance and Quality Assurance
Regulatory Compliance
: Ensure that all interactions adhere to industry regulations and company policies.Quality Control
: Maintain high standards of customer service and adherence to script or guidelines during calls.- 8. Training and Development
Continuous Learning
: Stay updated with the latest product knowledge, sales techniques, and industry trends.Skill Enhancement
: Participate in training programs to enhance communication skills and sales techniques.Communication
: Excellent verbal communication skills are crucial for explaining complex software concepts clearly.Persuasion
: Ability to persuade and influence potential clients while maintaining a professional demeanor.Problem-Solving: Strong problem-solving skills to address customer issues and provide effective solutions.
- Empathy: Ability to understand and address customer needs and concerns.
Job Types: Full-time, Fresher, Permanent
Pay: 5,000.00 - 10,000.00 per month
Jadwal:
* Morning shift
Experience:
- Technical support: 1 year (Preferred)
Work Location: In person
