About Company
MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.
Day-to-Day Responsibilities
- Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions.
- Proactively contact clients to gather feedback and provide assistance.
- Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services.
- Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.
- Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively.
- Help identify opportunities for upselling or cross-selling additional products or services to existing clients.
Requirements
- Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients.
- Proactive attitude and willingness to take initiative in addressing customer needs and concerns.
- Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service.
- Detail-oriented with strong organizational and time management skills.
- Basic understanding of customer success principles or previous experience in customer service roles is a plus.
Duration : 6 Months.
(ref:updazz.com)
