Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Main Accountabilities:
Operational Oversight:
Manage daily digital integration operations, ensuring systems run smoothly and efficiently.
Monitor performance, swiftly addressing issues and ensuring alignment with business goals and compliance standards.
Team Leadership:
Lead, mentor, and develop a team of integration specialists.
Coordinate with internal teams and external vendors to ensure successful deployments and incident resolutions.
Project Management:
Plan and manage operational projects from start to finish, ensuring timely and budget-compliant delivery.
Keep stakeholders informed on progress and solutions.
System & Process Improvement:
Identify and implement process improvements and system enhancements in collaboration with API-led Product teams.
Maintain comprehensive documentation for all integration processes.
Support & Troubleshooting:
Provide technical support, swiftly resolving integration issues to minimize business disruption.
Analyze and resolve integration failures, working with relevant teams to implement solutions.
Vendor Management:
Manage third-party vendor relationships, ensuring service levels are met.
Negotiate contracts to secure favorable terms for the organization.
Key Requirements:
Experience:
8+ years in digital integration or IT operations.
Proven experience with Mulesoft and leading operational teams.
Skills:
Strong operational management, problem-solving, and analytical skills.
Proficiency in integration tools and cloud-based services.
Excellent communication and collaboration abilities.
Certifications:
ITSM Certification Integration Fundamental Mulesoft Platform Architect Certification (preferred)
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
