MT-OTC - Voice

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of MT, Collections

We are looking for a Collections Representative who would be responsible for managing all collection and dispute resolution activities in accounts receivable and related settlement processes.

Responsibilities

In this role, you will be responsible for all the activities related to Order to Cash domain.

This includes the collection of invoices and the management of all related processes dispute identification and resolution, account reconciliation, credit balance disposition, and unclaimed property administration.

The Debt Collector will effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.

Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

Ability to handle, trouble shoot, and resolve recurring or occasional bottlenecks

Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.

Receive notification for reimbursement and perform acceptability analysis within threshold

Qualifications we seek in you!

Minimum qualifications

B.Com Graduation

Relevant work experience

Preferred qualifications

Good Communication Skills

Ability to learn ERP systems

Good analytical and problem-solving skills

Excellent MS Office skills including MS Excel

Good conceptual knowledge and experience in tax activities preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

Note:

You will be automatically registered for Triumph Asia's leading Virtual Career Fair for Diversity once you apply to this role listed with the participating organization. The fair will be held between Nov 12th and 14th. This is an exclusive opportunity for professionals with more than 3 years of experience to get placed in leading diversity- focused organizations in India.