Make an impact with NTT DATA
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Your day at NTT DATA
The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
Radford reference:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.
What You'll Be Doing
- SME Level Hands-on experience of Supporting Routing & Switching solutions - Mainly ARUBA & Cisco (JUNIPER, Arista advantage)
- Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc
- Good handson on ARUBA switching like 25xx, 29xx, 38xx, 54xx, 83xx and 84xx
- Good understanding on AIRWAVE and CLEARPASS
- Good Understanding and Hands on Switching technologies like STP, RSTP, VLANs, VPC, link-aggregation etc
- Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process Experience in designing POA for complex Change/Project
- Good knowledge in preparing RFO, RCAs, documentation, Knowledge Articles
- 6-12 plus years of NOC experience in managed services( relevant exp at least 4 years).
- Good in remote troubleshooting & NMS tools
- Good in troubleshooting & CHANGE implementation
- Actual hands on experience of implementation of ARUBA & Client network devices
- Tier 2 / 3 Change, Release, Incident, and Problem Management of the Aruba & Cisco products and technologies.
- Perform patch/vulnerability assessment and patch management.
- Knowledge on REST API & Python programming.
- Knowledge on various network management and reporting tools.
- Should possess very good communication skills to interact with global clients.
Additional Job Description
Standard career level descriptor for job level:
- Have wide-ranging experience
- Uses professional concepts and company objectives to solve complex issues in creative ways
- Networks with others outside own area of expertise
- Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
- May coordinate others activities
- Typically requires significant related experience with a Bachelor's or equivalent degree
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
