Role Description
The MS Teams Telephony and AV Support admin team will provide 24x7 Level 1and 2 support across all LSEG voice and video services. This role involves working alongside existing onsite resources to support meeting rooms and event spaces, as well as being the first point of escalation for voice and video issues.
Key Responsibilities
- Provide timely and effective Level 1 and 2 support for MS Teams telephony and AV issues.
- Support meeting room and event space technology, ensuring high availability and performance.
- Act as the first point of escalation for voice and video issues.
- Maintain up-to-date knowledge of MS Teams features and standard methodologies for telephony and AV support.
Candidate Profile / Key Skills
Crucial
- Experience in supporting MS Teams Telephony solutions, and management of the platform.
- Knowledge of MS Teams
- Solid grasp of IT support processes and partner concern procedures.
- Knowledge of coordinating and maintaining MS teams room conferencing devices, specifically Poly (HP) devices.
- Excellent problem-solving skills and the ability to work under stress.
- Good communication and collaboration skills.
- Willingness to work flexible hours to provide 24x7 support.
- Perform detailed root cause analysis, standard methodology tackle techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
- Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
- Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc
Nice to Have
- Experience working with SIP communications, working with SIP providers, and address such issues
- Knowledge of addressing & coordinating SBC's
- MS teams call recording application experience
- Experience in crafting IVR solutions
- Experience of coordinating O365
- Microsoft Certifications (O365, Teams, Teams Voice)
Key Behaviours
- Excellent listening and questioning skills combined with the ability to communicate optimally authoritatively with clients to establish what the problem is and explain the solution
- Can do demeanour
- Customer focused
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
