The candidate should have good hands-on experience on MS team's administration
And knowledge/hand-on experience on Cisco WebEx Unity
Voice projects handling experience
Troubleshoot user call quality problems using advanced diagnostic troubleshooting toolset and Call Quality Dashboard.
Access and manage all reports in the Microsoft Teams admin centre as per business requirements.
Provision, manage, and maintain systems used to deliver emergency 911 services to customer office voice terminations.
Assign DIDs to new users.
Liaison with Masergy for PSTN related issues
Coordinate the address and voice numbering and dialling plan, in compliance with E-164 dialing schemes such as the NANP and IDD
Manage Trunk utilization of SBC in Teams Admin Centre.
Trunk Certificate management, upgradation, and monitoring.
Call queue configuration and management. Create, update, and manage KB document for service desk and user.
Create and Modify the Auto Attendants, Call Queues for Call Routing requirements.
Work with Masergy for any Service Provider related issues on PSTN trunks
Monitoring usage of Trunks of PSTN.
Reporting related to Teams Admin Center for Quality issues.
Create and Modify the Auto Attendants, Call Queues for Call Routing Requirements
Monitoring usage of Trunks of PSTN.
Reporting related to Teams Admin Centre for Quality issues
Person need to be dynamic and flexible to work on extended hours, some project mgmt activities like tracking, collaboration, meetings, vendor mgmt etc.
