Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.
Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.
What You'll Be Doing
MS Services Delivery Architects are responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT Managed Services and other involved parties.
The MS Services Delivery Architects are accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design, and Service Transition processes.
Key Roles and Responsibilities:
Early Pre-Sales engagement:
- Participate in complex deals during the pre-sales phase for service design consultancy
- Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilities
Service design:
- Responsible for the service takeover strategy definition, specifically to:
- Identify current service issues with the incumbent service provider
- Define the service aspects that need to be gathered during a due diligence
- Determine the knowledge transfer strategy
- Define the quality acceptance criteria for the service transition
- Ensure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutions
- Adapt standard process when needed in order to cover customer requirements, always be aligned with the NTT MS service delivery capabilities
Service Transition:
- Understand Customer Vital Business Functions and how NTT MS assets will underpin them.
- Make sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle
- Responsible for the service model documentation, which may include:
- Identify current services issues with the incumbent service provider
- Define the service aspects that need to be gathered during a due diligence
- Determine the knowledge transfer strategy
- Define the quality acceptance criteria for the service transition
Produce the Service Design Document, the key project deliverable in terms of service aspects and processes
Knowledge, Skills, and Attributes:
- Ability to work in line with best practices in complex environments and within tight time constraints
- Ability to work under pressure
- Ability to build excellent working relationships with both internal and external stakeholders
- Excellent communication and presentation skills
- Ability to demonstrate conceptual technology knowledge
Academic Qualifications and Certifications:
- Bachelor's or equivalent degree
- ITIL certifications
- Relevant industry / technical certifications
Required Experience:
- Demonstrated years of experience gained in a similar position
- Demonstrated experience gained within an IT environment and ITIL based Service Management
- Demonstrated experience in Hosting and Managed Service Business
- Demonstrated experience in Public Cloud and/or PCI compliance environments
- Demonstrated experience in managing key accounts
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
