Roles & Responsibilities
About the Role
We are seeking a highly experienced Dynamics 365 Field Service Architect/Lead to join our team and play a pivotal role in designing, implementing, and optimizing Field Service solutions for our clients. This is a senior-level position requiring a minimum of 10 years of experience in Dynamics 365 Field Service and related technologies.
Responsibilities
- Lead the design and implementation of complex Field Service solutions that meet the specific needs of our clients.
- Deep understanding of Field Service core functionalities, including work orders, scheduling, resource management, mobile capabilities, and offline functionality.
- Work closely with business analysts and developers to translate business requirements into technical solutions.
- Develop and maintain technical documentation, including architecture diagrams, configuration guides, and integration specifications.
- Conduct performance reviews and identify opportunities for optimization within the Field Service solution.
- Stay up-to-date on the latest advancements in Dynamics 365 Field Service and related technologies.
- Mentor and guide junior team members on best practices for Field Service implementation.
- Lead pre-sales engagements, demonstrating the capabilities of Dynamics 365 Field Service to potential clients.
- Effectively communicate with clients, stakeholders, and internal teams throughout the project lifecycle.
Qualifications
- Minimum of 10 years of experience in Dynamics 365 Field Service (formerly Dynamics 365 for Field Service) or a comparable field service management solution.
- Proven experience in designing, implementing, and optimizing complex Field Service solutions.
- In-depth knowledge of Field Service core functionalities, workflows, and configuration options.
- Strong understanding of integration patterns and best practices for connecting Field Service with other business systems.
- Experience with Azure technologies, such as Azure Functions and Logic Apps, is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication, collaboration, and presentation skills.
- Ability to work independently and manage multiple priorities effectively.
- Experience mentoring and leading junior team members is preferred.
Experience
Skills
- Primary Skill: MS Dynamics AX Functional
- Sub Skill(s): MS Dynamics AX Functional
- Additional Skill(s): MS Dynamic CRM technical, MS Dynamics AX Functional, MS Dynamics AX Technical
About The Company
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krakw, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.
