MIHD Analyst

Support Client Management and customer contacts with technology product questions specific to PTA product deployment, implementations, escalations and resolution of issues related to technology

Responsibilities include, but are not limited to, facilitating travel program technology support, providing assistance with the on-line booking tool including maintenance, implementations or escalations, Interact with AMEX client management and our customers to provide consultation around technology and tools utilized in the day to day travel program

Leverage project management and analytical skills to support multiple programs and projects

Responsibilities:

Participates in technology consultation with client management and partner with client conversations as applicable

Consult and partner with sales, client management and the client to understand technology requirements

Set up reporting applicable to any technology product used in the travel programs

Provide ongoing project updates as needed to ensure understanding and timely completion

Research and resolve escalated issues for online booking tools, products such as PTA and general technology utilized in our AMEX travel programs.

Assists with OBT and product (PTA) implementations specifically related to a clients program

Interface with clients, CGMs and all AMEX technology groups that support products and online services for client programs

Generates creative ideas to ensure products are used effectively

Gathers and shares best practices across clients and segments

Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format

Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines

Provides overall Technology Client Program support to the Client General Manager

Provides support and engages directly with the Client as needed and oversees execution of the technology program action plans