Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The MI analyst defines and develops jointly with clients the global MI strategy and coordinates production of reporting. He/she ensures that data is flowing across the countries in scope to deliver high quality management information and analytics to the regional account managers and global account manager/director so that they can draw conclusions and provide advice to clients global and regional category leads.
What You ll Do on a Typical Day
Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality.
Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs
Analyze reports and identify trends and their client impact
Coordinates production of Business Intelligence (BI) reviews, presentations, reports and scorecards
Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement
Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects
Create formatting and recommendations for hierarchy based reports
Establish new and current local region reporting
Lead global data projects
Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping
Oversight of the delivered recommendations to support BI .Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments
Maintain expected productivity and customer satisfaction goals
What We re Looking For
Bachelor s degree with 5+ years of work experience where course work could include (either) statistics travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with master s degree preferred. Need go getters who are energetic, curious and creative
Candidates with prior knowledge and experience of working on travel dataindustry will be preferred
Strong organization, analytical and problem solving skills
Expert in MS Office Suite, specifically Excel and Access.
SQL knowledge will be a plus
Good knowledge in data visualization solutions including Tableau will be preferred
Strong communication & interpersonal skills, listening ability and written presentation skills
Highly client focused with the ability to demonstrate attention to detail and focus on quality
Ability to develop and execute strategies to improve the customer experience
Team player, Flexibility/ability to adapt in a dynamic environment and committed to organization goals
Willingness to work flexible hours, including those needed to support customers in other regions.
Excellent time management skills required - including ability to set priorities and work in a fast paced, multi-project environment
Location
Gurgaon, India
The #TeamGBT Experience
Work and life Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box; please apply anyway. You may be exactly the person we re looking for!
