The MI analyst defines and develops jointly with clients the global MI strategy and coordinates production of reporting. He/she ensures that data is flowing across the countries in scope to deliver high quality management information and analytics to the regional account managers and global account manager/director so that they can draw conclusions and provide advice to clients global and regional category leads.
Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality. Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs
Analyze reports and identify trends and their client impact. Coordinates production of Business Intelligence (BI) reviews, presentations, reports and scorecards. Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement
Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects. Create formatting and recommendations for hierarchy based reports. Establish new and current local region reporting
Lead global data projects. Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping. Oversight of the delivered recommendations to support BI initiative. Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments. Maintain expected productivity and customer satisfaction goal
What We re Looking For :
Bachelors/Masters degree with minimum 5 years work experience
Candidates with prior knowledge and experience of working on travel dataindustry will be preferred
Should be a good team player and committed to organizational goals
Proficiency in MS Office Suite, specifically Excel and Access. Proven ability to collaborate across functions and teams.
Strong communication skills, ability to influence internal and external customers with ease. Strong organization, analytical and problem solving skills
Ability to develop and execute strategies to improve the customer experience. Willingness to work flexible hours, including those needed to support customers in other regions.
