Location: Noida, India
Reporting to: Order to Cash Director, Noida, India
Working Hours: 11:30 AM IST to 8:30 PM IST (flexibility required during month/quarter ends)
Position Overview
- The Manager, Accounts Receivable will support the Invoice to Cash team within the Finance Global Shared Services organization.
- This role focuses on cash application, review and resolution of open and unapplied payments, driving process efficiencies in cash receipts and manual invoicing, E-invoicing, and supporting AR Subledger close activities.
- The role also involves resolving past due accounts within existing credit and collections policies, making decisions regarding accounts receivable and account reconciliation, and supporting key initiatives such as MIS and automation.
Primary Job Responsibilities
- Lead and mentor a team of 6-7 accounts receivable professionals (including Supervisors and Analysts), fostering skill development and career growth.
- Ensure consistent achievement of KPIs and SLA requirements by the team.
- Collaborate with Global Process Owner and onshore stakeholders to meet defined delivery standards.
- Work with other GFS teams to enhance work quality.
- Focus on improving customer satisfaction scores (CSAT).
- Innovate and implement process improvements.
- Assist in audits for APAC, Continental Europe, and North America.
- Maximize efficiencies in cash receipts and invoicing functions, introducing new processes and technologies.
- Collaborate with internal customers to provide necessary reporting.
- Maintain internal controls related to cash receipts and invoicing.
- Assist in month-end close processes, including journal entries, reconciliations, and closing AR Sub-ledger.
- Manage a portfolio of accounts receivable for assigned territories.
- Perform account reconciliations, provide backup details, and submit tie-offs and refund requests.
- Recommend professional service holds, halt global support when needed, and communicate the status of accounts and pending high-dollar receivables.
- Initiate conference calls on problem accounts.
- Provide performance management reporting and highlight challenges.
Qualifications
- 12+ years of experience in AR and Collections, with 8 - 10 years experience in people management.
- Experience with Oracle and D365 is desirable.
- Strong people management skills with a minimum of 10 years managing a team of 8-10 members.
- Commerce graduate with a major in Accounting or Finance; MBA or CA (Intermediate) is desirable.
- Advanced knowledge of Microsoft Excel, PowerPoint, and Power BI.
- Excellent verbal and written communication skills.
- Strong customer service skills and the ability to foster positive working relationships.
- Well-organized, detail-oriented, and self-directed.
- Prior experience working remotely with a US multinational company is a plus.
- Self-motivated with strong analytical skills and experience in handling transformation and automation projects.
Preferred Skills
- Advanced knowledge of Microsoft Excel or Power BI.
- Knowledge of Robotics Process Automation (RPA).
- Exposure to ERP implementation.
- Experience in process automation and transitions.
This role offers an exciting opportunity to lead a dynamic team and drive significant improvements in the accounts receivable function. If you are a seasoned professional with a passion for process optimization and team development, we encourage you to apply
