Company Description
Mswipe Technologies Pvt. Ltd. is a leading digital payment and financial solutions company based in Mumbai, India. We specialize in supporting the growing merchant community across India by providing a range of POS terminals, QR Code solutions, and innovative products such as the Boombox. Mswipe is known for launching industry-first products and aims to provide simple and holistic tech-led financial solutions to merchants. We have a strong presence across 800 cities and towns in India and work with leading banks, insurance partners, and consumer brands.
Role Description
This is a full-time on-site role for a Merchant Acquiring Chargeback specialist. The specialist will be responsible for managing merchant chargebacks and dispute resolution. This includes investigating and analyzing chargeback claims, gathering relevant documentation, coordinating with merchants and payment processors, and ensuring timely response and resolution. The specialist will also be responsible for maintaining accurate records and providing regular reports on chargeback trends and insights.
Job Profile: Merchant Acquiring Chargeback
Department: Merchant risk & settlement
Location: Lower Parel - Mumbai
Job Responsibilities:
- Handling networks such as Visa/MasterCard/Rupay/Amex/UPI/ATM express network disputes for zero losses for the company and Merchant
- Ensuring all the disputes are checked, reviewed and actioned accurately within TAT and re-presentments are raised as per the respective network rules and regulations
- Taking timely action on Chargeback, pre-arbitration, pre-compliance, arbitration and good faith claims within TAT after reviewing cardholder claims against merchants
- Handling disputes carefully where merchants have stopped transacting and ensuring zero losses for the company
- Investigating each case thoroughly looking for technical loopholes and errors which issuing bank may have done while raising the cardholder dispute and engaging with the merchant through calls/mails/WhatsApp/SMS to defend merchants accurately against claims.
- Highlighting suspected merchants with faulty transaction pattern to Transaction Monitoring team on time
- Preparing weekly chargeback MIS & reviewing the same to improve further productivity on TAT for closure/presentment
- Assisting Managers in all kind of escalations raised against the department by internal teams or external agencies / legal entities / companies / banks etc.
- Sharing suggestions for necessary action against merchant, process improvement, placing checks, increasing controls etc.
- Studying chargebacks to find out specific trends in transactions to create related risk rules or risk reports for better risk management
- Checking and ensuring updating of all tickets related to chargeback. Must have
Experience:
- Graduate with 2+ years of experience chargeback dispute handling
- At least 2 years of experience in merchant acquisition with an understanding of the payment industry
- Positive, collaborative attitude, Prolific communicator
If interested, share your cover letter or resume on [Confidential Information]
