Mentor

Hiring for Client Relationship Specialist / Mentor

Salary: Up to 4.5 LPA

Location: Basavanagudi, Bangalore (WFO)

Company Description:

Hello Mentor, is the premier destination for aspiring medical professionals in Bangalore Urban. We offer tailored guidance and support to help students navigate their career choices, course selection, and institution applications. Our team of experienced advisors/mentors, who are young and passionate about career counselling & mentoring, utilize innovative tools and provide personalized mentorship to unlock each student's full potential.

• A young & strong team of 200+ members which includes Doctors, Counselling Experts, Psychologists, Data Analysts & Management Professionals
• We have Mentored 20,000+ NEET UG and 5000+ NEET PG & SS Aspirants so far.
• Impacted lives of 500,000+ medical aspirants
• Mentored & advised by top doctors & educationist of India.
• One of the top companies in career counselling category in India

Role Description:

This is a full-time on-site role for a Customer Relationship Specialist at Hello Mentor. As a Customer Relationship Specialist, you will be responsible for ensuring customer satisfaction, providing customer support, and maintaining effective communication with our students/parents. You will utilize your analytical skills to identify and address customer needs and concerns and provide exceptional customer service to enhance their overall experience.

• Understand requirement of students/parents
• Making a detailed plan of counselling/admission process
• Identify best suited list of counselling & colleges to apply.
• Handholding for complete cycle of admission process

Qualifications:

• Customer Satisfaction, Customer Support, and Communication skills
• Analytical Skills and attention to detail
• Strong Customer Service mindset
• Ability to effectively handle customer issues and resolve conflicts.
• Excellent interpersonal and problem-solving skills
• Prior experience in customer service or a related field is a plus.
• Knowledge of career counselling, medical education, NEET UG/PG Counselling is plus.
• Bachelor's or master's degree in any field
• Knowledge of MS Excel
• Presentation skills
• Excellent research skills

CTC & Other Benefits Details:

• CTC Range 400,000-4,50,000 per Annum
• 30 Annual leaves + 20 Govt. Holidays
• Long vacation during new year
• Laptop and Phone Provided
• PF, Health Insurance, Team Lunches
• Great job satisfaction
• Immense learning & personal development