Who We Are
Soho House & Co is a collection of members clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.
The Mission
Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.
The role
At Soho House, the Membership Events Manager is responsible for creating special moments and continuing the magic within our Houses and physical locations. They will be programming, planning and executing innovative events for a Soho House region, using Soho House's guiding principle of curating creative events for a community. Soho House events are designed to inspire members and connect the community. The Membership Events Manager will be responsible for curating and producing regular memorable member events, all to the highest creative standards. The programming and its success can be measured by retaining and gaining new members.
A successful Membership Events Manager is an organised storyteller with their finger on the pulse with for cultural trends as well as talent and brings fresh ideas to the table that continues to engage members, guests and staff.
The Member Events Manager will report into the Head of Membership & Communications for that House or Region.
Main Duties
- Lead member events and House programming to connect the creative membership community through hyper-local story telling achieved by creating diverse and innovative experiences that result in positive feedback
- Conceive unconventional and memorable member events (eg. booking talent for a unique event, an artist residency or building a bowling alley)
- Propose trends, technology and leading innovations for new event formats (including digital) and collaborate with the team on themes and installations for big events, like Halloween and New Years Eve
- Inspire members, talent and all Soho House teams when meeting to create and implement events
- Work across all cross functional teams: Operations, design, content, creative, digital, events, partnerships to deliver on all strategic objectives
- Facilitate events by connecting members to other members and allow opportunities for events to be hosted by members
- Build and create a robust database of bands, name talent and trends so that the House calendar is capturing the current cultural zeitgeist
- Ensure innovative events & programming are united around our global monthly themes
- Create systems to track the booking and forward planning of events so that deadlines and budgets are always met and work closely with the General Managers to ensure events deliver on business goals
- Content curation that tells a story and connects members digitally or in-person
- Oversee team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. Oversee staff performance, conducting appraisals and strategising with leadership to assess performance and development while maintaining professional relationships
- Adhere to health and safety policy (I.e. IIPP, worker's comp procedures, and allergy procedures) and implement, monitor and enforce compliance with all Company policies, procedures and standards and local, state and federal law as applicable
- Program to drive late night attendance of members in our Houses
- Attend Heads of Departments meetings on a regular basis
- Have regular presence on the floor and work alongside Membership Managers to answer any and all member needs or inquiries
