Mega Walk-In Drive | Technical Support || 23rd and 24th November | Hyderabad

HCLTech | Walk-In Drive | Technical Support | 23rd and 24th November | Hyderabad

Dates: 23rd & 24th November

Time: 10:00 AM - 5:00 PM

Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Work Location: Hyderabad

Contact Persons: Shikha Tanwar (7678561318)

Technical Troubleshooting Support Executive (Blended Process)

• Designation: Analyst
• Experience Required: 2.5+ years

Job Profile

• Focus on transaction quality audits in customer support for Ads.
• Provide feedback, analyze data, and enhance customer experience.

Responsibilities

• Audit and review customer interactions (chat, email, call and case comments) as per workflow and SOPs.
• Prepare decks for Quality-led sessions and share insights.
• Track and measure team performance metrics and conduct root cause analyses.
• Provide coaching and regular calibrations to reduce errors and improve quality.

Required Technical Skills

• Basic knowledge of web page designing, HTML, and JavaScript.
• Proficient in multitasking and prioritizing tasks to meet deadlines.

Communication Skills

• Excellent communication, organization, and client-facing skills.
• Effective feedback delivery tailored to analysts skills and tenure.

General Requirements for All Roles

• Shift: US Shifts (Night Shifts)
• Customer Service Skills: Empathy, ownership, and sincerity are crucial.
• Qualification: Any graduate

Join us for the Mega Walk-in Drive to explore exciting career opportunities in customer service roles!