Support the CBS MDM team in the implementation of the company-wide Data Policies and Governance Framework
Deliver the Master Data Management strategy and roadmap within the Commercial function
Support the delivery master data projects, ensuring timely completion within budget and value realisation
Together with Data Principals and Data Owner, define data standards, cleansing (Get Clean) and monitoring (Dashboard/KPIs) of the Commercial master data
Supporting the delivery of controlled, governed, and harmonized data maintenance processes for the Commercial data domain, including their introduction into the CBS operating model, ensuring effective and efficient master data maintenance services
Implementing the required KPIs in the Global MDM Dashboard to monitor data standards compliance
The above includes supporting technology implementation and required change management activities
Documenting data definition into the Data Dictionary/Catalogue for the Commercial data domain
For the specific data domain, act as IT touchpoint for master data SME supporting projects
Supporting the implementation of the Data Collection, Storage and Modelling strategy for Commercial
Developing documentation and education materials to support business stakeholders and imbed Master Data Management best practices within Commercial
Fostering a continuous improvement and agile mentality in the delivery of the Master Data Management Commercial roadmap
For the relevant data domain, support MDM Operations for queries and escalations (2nd line support)
Support the Data Principal in his/her continued focus on innovation and standardization to drive down total cost to serve and enhance customer satisfaction through improved quality of processes for the specific data domain
For some projects, manage temporary external Projects Data Experts
Foster communication and teamwork within and across organizational boundaries
Build working relationships and foster communication with internal customers within and across organizational and geographic boundaries
Requirements
Post-Graduation in Business Administration, Accounting, Finance, ISC, Economics, IT or equivalent work experience
Minimum 5 years overall experience with 2 to 3 years experience in process related function and with the Data supporting these processes
Systems/IT knowledge required, including experience with their implementation (e.g. SAP and CRM)
Experience in Project Management, with supporting certification preferred
Experience in implementation of standardized E2E business processes, in MDM processes a plus
Experience in interfacing with business operational customers
Experience in process and Data improvement, applying root cause analysis
Experience in MDM application systems (preferably SAP MDG)
Experience in defining requirements for building data quality reports/dashboards
Experience in complex IT system environments
Experience in complex business environments
Leverages best in class examples, key expert / key stakeholder input to design the appropriate Data foundation
Leverages business understanding and its requirements in the design of MDM processes
Keeps deadlines and produces high quality output
Fosters a constructive dialogue within process owners, BU/Functions and other key stakeholders
Strong communicator and change agent
Ability to utilize metrics to identify opportunities for service improvement
Excellent analytical and problem-solving skills
Customer service mind-set and skills
International mind-set sensible for cultural differences
