As an Account Manager / Marketplace Specialist at our B2B SaaS company, you are the driving force behind revenue growth, customer satisfaction, and marketplace expansion. With a focus on the architectural and building sectors including pools, houses, granny flats, and sheds your role is pivotal in delivering value to both existing and new clients. You will utilize your extensive product knowledge and industry insights to promote our marketplace products, ensuring they are perfectly tailored to each build type and builder process. Your mission encompasses not only client satisfaction and retention but also the enhancement of the marketplace experience through strategic product onboarding, efficient order fulfillment, and leveraging data for informed decision-making.
Key Responsibilities:
- Identify and pursue cross-selling and upselling opportunities within our client base, focusing on our marketplaces unique offerings.
- Engage with customers to understand their evolving needs, offering tailored solutions that enhance their operational efficiency.
- Conduct market research to align marketplace strategies with industry trends and customer demands.
- Build and maintain strong relationships with key stakeholders within customer organizations.
- Optimize marketplace listings for better search and conversion, ensuring high-quality product presentations.
- Clearly present the value of marketplace products, tailored to each build type and builders process.
- Work closely with Onboarding, Implementation, and Engineering teams for the latest feature updates and marketplace enhancements.
- Support the efficient fulfillment of client orders and seamless integration of new products for existing clients.
- Use data and analytics to identify trends and opportunities for revenue expansion.
- Provide actionable insights to customers on the impact of Canibuild Marketplace solutions.
- Monitor key performance indicators to report on marketplace performance and drive improvement.
- Develop and deliver training and resources to maximize marketplace engagement and success.
- Establish a feedback loop with clients for new product integration, using feedback to improve offerings.
- Bachelors degree in civil/ structural engineering or architecture.
- Proven experience in B2B account management, customer success, or a similar role, preferably within a tech start-up environment.
- Deep understanding of the a
