Our client is renowned for their dynamic and innovative approach to online retail, offering a wide range of electronics and technology products through major e-commerce platforms. The company is committed to leveraging cutting-edge marketing strategies to enhance product reach and customer engagement.
Join our client's team, a leading provider in the online retail space, as a
Marketplace Dispute Specialist.
Key Responsibilities:
Customer Dispute Management:
- Address and resolve customer disputes by leveraging comprehensive knowledge of company policies and marketplace/merchant guidelines.
- Handle disputes related to a variety of issues, including:
- Items not received
- Return requests
- Items not as described
- Unrecognized transactions
- Missing or damaged items
- Craft and edit response drafts to ensure effective communication and resolution of disputes.
- Ensure timely management and resolution of all disputes.
Documentation and Support:
- Provide supporting documentation for dispute resolutions.
- Maintain accurate and detailed records of all dispute interactions and resolutions.
Requirements:
Technology and Automation:
- Proficiency in utilizing the company's proprietary technology and automation tools.
- Ability to manage and prioritize multiple tasks using internal systems.
Interpersonal and Communication Skills:
- Excellent interpersonal skills with a strong ability to work collaboratively within a team.
- Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
Adaptability and Problem-Solving:
- Ability to thrive in a fast-paced technology-driven environment.
- Demonstrated analytical skills with the ability to exercise good judgment and initiative.
Qualifications:
- A college degree is preferred, but equivalent industry experience will be considered.
- Above average computer proficiency and the ability to quickly learn new software and systems.
Preferred Attributes:
- Strong attention to detail and organizational skills.
- Ability to maintain composure under pressure and handle difficult customer interactions professionally.
- Commitment to continuous improvement and willingness to take on additional responsibilities as needed.
Qualifications:
- 3-5 years of experience in DTC marketing, with a focus on e-commerce.
- Proven track record in enhancing UI/UX for e-commerce platforms.
- Experience with Shopify store management and optimization.
- Proficiency in using Klaviyo for email marketing, with a knack for creating engaging content with provided assets.
- Strong analytical skills, with experience in using data to drive e-commerce growth.
- Excellent problem-solving abilities and attention to detail.
- Availability to work EST hours is required
Application Process:
To be considered for this role these steps need to be followed:
- Fill in the application form
- Record a video showcasing your skill sets
