Marketing Relationship Management

What you will do

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives.
• Monitor influencers and brands regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and IRM best practices to ensure our processes and procedures are optimized.
• Participate in customer feedback collection and revert to drive continuous improvement.
• Collaborate with cross functional teams to ensure seamless customer support processes.

what you should be

• Marketing/Business administration education background.
• Excellent communication and interpersonal skills.
• Basic understanding of customer service principles.
• Eagerness to learn and work in a fast-paced work environment.