Join Us!
At Google Operations Center we help Google users and customers solve problems and accomplish their goalsall while enjoying a culture focused on improving continuously and being better together! We work hard and play hard!
As the Workflow Management Manager, you will lead a high-performing group of specialists responsible for delivering innovative and data-driven marketing campaigns across email and media channels. You will manage a diverse team, including Delivery Managers, Campaign Builders, and Quality Analysts, ensuring the efficient execution of marketing strategies that drive customer engagement and growth.
In this role, you will be the strategic and operational leader, guiding the team from campaign conception through delivery. You will oversee the entire production process, from ensuring media strategy alignment and optimizing campaign performance to executing flawless email and media campaigns and maintaining the highest quality standards. Your ability to collaborate cross-functionally, provide mentorship, and foster continuous improvement will be crucial in driving success for the YouTube Marketing Activation team.
Position Responsibilities
- Handle multiple complex responsibilities in a fast-paced environment with excellent communication and leadership skills
- Developing strong relationships with key client stakeholders, supporting them through various strategic initiatives and providing incisive insights
- Lead cross-functional and cross-site projects that positively impact productivity, quality, CX and other parameters
- Measure project performance using appropriate systems, tools and techniques. Report and escalate to management as needed
- Providing regular coaching and mentoring to team leaders, SME's, QA's and agents to motivate them to elevate their performance and in planning their career growth trajectory
- Serve as a focal point of contact for internal and external for any project related queries to ensure team's actions remain in synergy
- Ensure seamless assimilation for any new features / processes changes and ensure proactive SLA management
- Deep dive, create RCA's and develop remediation strategies for DSAT's, escalations and/or makegoods, act as POC during escalations
Minimum Qualifications
- 10+ years supervisory experience of managing direct or skip level teams
- 5+ years of marketing experience including ad implementation, campaign trafficking, optimization or troubleshooting campaigns.
- Experience in client relationship management and team management
- Ability to quickly identify and provide recommendations on issues
- Strong proficiency in English communication - both written and oral and exceptional interpersonal skills
- Ability to develop and maintain relationships with key partners
- Excellent organizational and time management skills
- Proven ability to manage multiple projects and tasks simultaneously
Preferred Qualifications
- Experience with Google Ads and email marketing platforms such as Marketo, Constant Contact, etc.
- Understanding of marketing operations, processes, business requirements.
Benefits
- We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At Google Operations Center, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
