As the Manager of the Underwriting Specialist team, you will:
Drive the development, adaptation and implementation of the Underwriting specialist team in our Gurgaon office.
Drive daily production including monitoring bottlenecks and reporting to Senior of Underwriting on daily progress as it relates to production targets
Gather and discuss monthly key performance indicators (KPIs), manage results & propel improvement.
Monitor capacity and coverage, prom te culture, conduct check-ins with direct reports & People Operations
Monitor potential escalations and maintaining department service level agreements (SLA)
Push continued education of the organization; work with OpE (Operations Enablement) to develop and conduct ongoing training which supports OpCo initiatives and further drives Underwriting augmentation.
About you
We are looking for a manager that can lead this new team to success. We ll be looking for the following characteristics during our search for you:
12+ years of experience in underwriting FNMA, FHLMC, FHA and Jumbo mortgages
4+ years of experience in managing within a mortgage operations team in the capacity of Manager or 7+ years of experience in managing team within a mortgage team in the capacity of Assistant manager and Team Lead.
Prior experience managing mid to large size team (more than 20 FTE).
Knowledge of agency underwriting product guidelines
Familiarity with Desktop Underwriter (DU) & Loan Pro duct Advisor (LPA)
Strong communication, organization, and time management skills
Ability to troubleshoot and solve problems independently
Ability to maintain composure in a fast-paced environment
The drive to build something new.
Certification in Six Sigma and data analytics is desirable but not compulsory.
