Position Summary...
What you'll do...
Job Title: Manager Technology Services Engineering
Work Location: Chennai
Our Team International Data Lake
About Walmart International Data Lake
Our team collaborates with Walmart International, which has over 5,900 retail units operating outside of the United States under 55 banners in 26 countries including South Africa, Argentina, Canada, Central America, Chile, China, India, Japan, and Mexico, to name a few.
The International Data Lake team is responsible for managing and consolidating data from different sources into the Enterprise and Regional DataLake. Intl Data Lake team ensure compliance with data regulations and governance and use appropriate toolsets to bring the data into the data lake in batch, near real-time, or real-time manner. The data in the data lake is utilized by various applications and analytics solutions.
This role involves handling operational incidents within the defined Service Level Agreement (SLA) for all International Data Lake ingestion pipelines and integrated application solutions.
What you'll do:
- Managing the day-to-day operations of the data support team, ensuring efficient and timely data processing and support services.
- Providing guidance and support to team members in troubleshooting data-related issues and resolving customer queries or concerns.
- Collaborating with management to develop long-term data support strategies and goals, aligning them with the organization's objectives.
- Handling escalations and critical issues related to data support, ensuring prompt resolution and customer satisfaction.
- You will work to ensure that critical application capabilities are achieved and plans are defined for critical business services based on criticality.
- Bring knowledge in application support knowledge Incident management, problem management, Defect tracking, change management, Reports, SLAs
- Flexibility - Be part of a team that manages applications/systems 24x7 on rotation basis to ensure best experience to customers and work in the assigned shift timings
- Plan, execute and implement applications and configuration change procedures
- Application support process/service management knowledge Incident management, problem management, Defect tracking, change management, Reports, SLAs
- Troubleshoot complex technical issues and provide RCA
- Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)
- Install and prepare tools required for proper functioning of applications on regular basis.
Education/Qualification
Any Graduate/PG Bachelor's Computer Science or related streams with relevant years experience in Industry
What You'll Bring
- 5-9 years of overall experience in the architecting, implementation and maintaining cloud/Data intensive applications and technologies
- Leadership: Proven leadership skills to effectively manage a team of data support analysts, providing guidance, setting goals, and fostering a collaborative and productive work environment. Ability to delegate tasks, prioritize workload, and manage resources efficiently.
- Communication: Excellent communication skills, both verbal and written, to effectively communicate with stakeholders at all levels. Ability to translate technical concepts into non-technical language for business users. Strong presentation and interpersonal skills.
- Business Acumen: Understanding of the business context and ability to align data support strategies with organizational goals. Ability to identify opportunities for leveraging data to drive business insights and improvements.
- Measuring Support SLA and Success metrices as daily activities
- Good understanding on cloud fundamentals and exposure to GCP/Azure/Hive/Spark.
- Working experience on supporting of Data Pipeline applications built on Spark or PySpark or Hadoop or Hive running in scheduling tools like Automic or Airflow.
- Mandatory to have working knowledge of SQL, Big Query and Databases
- Extensive Knowledge of operating systems, networking, databases, distributed computing, distributed file system, ETL and application stacks
- Troubleshoot and triage issues related to Data ETL/ELT framework, Workflow management tools.
- Debugging skills on Cluster related issues.
- Hands-on knowledge on ITSM/Service Now/OSC/Jira, Splunk/xMatters tools
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 8 years experience in production support, software support, or technical support.
2 years supervisory experience
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Both software and hardware troubleshooting., Technical support operations, account management, customer support, automation, analytics, reporting, supply chain, retail, or eCommerce.
Primary Location...
Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-1790831
