Manager

Job Summary

• We're looking for a good cash subject matter expert to support the delivery of the Cash change agenda at Standard Chartered, with a focus on driving the implementation of Strategic implementations and other Change initiatives across Cash Operations. Key responsibilities will include
• evaluating the impact of the change
• supporting the delivery of that change into Cash Operations, including all the relevant documentation and processes required.
• Preparation of GDOI / Process notes for the scope of change.
• To provide necessary training to the end users on the system capabilities, functionalities.
• To provide post go live support to country and operations team on the process, coming out with data metrics, STP /NSTP analysis.
  

Key Responsibilities

Strategy

• Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap.
• Coordinate and (where needed, own / write) the development of all new documentation and activities required for system change and delivery including user stories, testing scripts, and final operating model
• Determine and develop user requirements (including writing user stories) for systems / platforms in production, to ensure maximum usability and help coordinate UAT on any release
• Help design, document and maintain system processes both for new systems / platforms, and enhancements required to existing solutions
• Turn business requirements into user DOIs (Operating Instructions) ahead of implementation
• Socialise new product development with impacted users with clear communication, using a variety of comms channels and methods as required, including training and education of user population from a product and system perspective
• Perform, evaluate, and communicate at every stage of platform / system development and implementation.
• To provide necessary training on the new process, system changes to country and operations team.
• To Track all post, go live production issues, provide necessary data metrics, engage necessary stakeholders to resolve the issues.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
• Provide strategic solutions to meet client & business requirements.
• Visualise end product vision and prepare relevant materials to Ops bringing the holistic view of the process changes, product offerings.
• Support Operations & Technology to drive strategic initiatives and align to business requirements.
  
  

Business

• Domain knowledge of cash as a product offering in Financial Institutions and product role as a pan-bank utility
• Well versed in product processes, key regulations and guidelines, as well as segment wise variations
• Support standardization of operational processes.
• Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog.
• Understand business requirements & exceptions to define process DOI's based on the final product outcomes.
• Be a change catalyst to support Ops in creating awareness on proposed process flows, operational touch points, exceptions, benefits of the changes etc.
• To review the capacity model requirements pre and post changes and provide updates to stakeholders.,
  
  

Processes

• Interacting with the technical teams and the country operations stakeholders and users to ensure that the requirements are clear and well understood
• Turn business requirements into user Process Operating Instructions ahead of implementation
• Socialise new product development with impacted users with clear communication, using a variety of comms channels and methods as required, including training and education of user population from a product and system perspective
• Create Process flows, Target Operating model to Ops based on the proposed product changes.
• Determine process variations and carve out manual touch points and bring in awareness to users for handling the change seamlessly.
• Co-ordinate with different stakeholders (Ops, Product, PDC, Technology etc.,) to explain proposed flows, gather feedback, incorporate and track them for closure.
• Should possess clear understanding of both business & technology which will aid in framing good process document.
• Help design, document and maintain system processes both for new systems / platforms, and enhancements required to existing solutions
• Collaboration and Country Partner enablement, Adopt partnership model and service journey ownership with country involvement
• Understand needs from various sources, for example, product, operations and technology teams, existing documents and artefacts, existing applications or external sources
• Able to interpret other strategic project requirements, and able to articulate impact to local processes
• Ensure standard documentation, communication, capability updates are completed for changes
• Support business to improve incremental revenue and commercialise the new payments capabilities socialising with all stakeholders / teams.
• Organise product demo's and walkthrough's to Ops on the new capabilities, functionalities and create awareness on the changes.
• Connect with Technology and business users to bridge process gaps / manual touch points and document for further actions.
• Track observations, open points, issues & defects for project closure and assign action owners with target date.
• Participate & support change management activities related to UVT implementation activities during Go-live
• Support post-production queries, raise incident tickets on issues identified in production track for closure with Technology.
• Guide & assist Ops team on the new changes post implementation and handhold during the initial period until the new changes are settled seamlessly.
  
  

People & Talent

• Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
• Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles.
• Develop strong verbal and non-verbal communication skills, an analytical mindset, and is detailed oriented
  
  

Risk Management

• Adhere to the Bank's risk framework and related policies and standards.
• Ensure that material risks that are brought to stakeholders attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.
• Build in risk control as part of design principles for system enhancements and automated flows.
• Aware of operational risks and identify required process controls for Cash Management, removing dependency on non-standard processes and EUCs
  
  

Governance

• Responsible for ensuring changes to process are adequately reviewed and captured in existing artefacts
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Global Cash Operations PDC
• Cash COO and Cash Operations Globally
• UAT teams globally
• Global Functional Heads in Cash Operations
• Technology partners (Cash and others)
• Cash Product teams
• 2LOD
  
  

Skills And Experience

• Analytical Thinking
• Business Analytics
• Project Management
• Subject Matter Expertise in Cash Management products viz. Payments, SWIFT, ISO standards CBPR+, HVPS, Domestic Clearing framework
• Data and Analytical skills
• Techno-functional expertise
  
  

Qualifications

• EDUCATION Academic or Professional Education /Qualifications; University educated
• CERTIFICATIONS Product owner, AGILE
• LANGUAGES English
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.