Lead and manage a team of 3-5 Workflow Managers and 35-45 Workflow Analysts; responsible for the overall direction and performance of the teams
Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organizational unit
Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments
Owner/co-owner for flexibility and efficiency related initiatives/goals at the site and responsible for initiating best practice sharing at a global level
Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
Work to build and maintain customer/stakeholder trust
Solving complex customer support issues and proactively heading off negative service trends.
Demonstrated highest level of integrity, intellectual honesty, and strong work ethic, Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot.
Consistent effort, intense commitment, and willingness to go above and beyond when needed
Simplifier but at the same time things big, takes smart risks, is innovative and can think out of the box. Develops original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems
Desired Candidate
Graduate degree in a relevant field required. A Master s Degree in Management is preferred
Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement is strongly preferred
Advanced knowledge of Excel, strong presentation skills, and the ability to motivate and inspire large groups of people are a must
Understanding of Lean and Six Sigma and a keen interest in and familiarity with technical system
