Manager Soft Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position: Soft Service Manager, Gurugram
Business: Property and Asset Management, Gurugram

What this job involves
You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will involve:

Managing cleaning services, focussing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards.
Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members.
Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams.
Briefing and De-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift.
Establishing and implementing operational standards and procedures for the departments supervised.
Maintaining required records of budget and other information.
Maintain inventory stock to ensure that supplies and equipment are available in adequate amount.
Order new equipment, supplies, or furnishings as and when required.
Preparing reports like DMR, MMR, QBR (quarterly business review ) and other related reports at site.
Performing tasks, such as estimating costs and preparing / managing budgets.
Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when.
Managing landscaping and gardening.
Managing vendor personnel for assigned units (vendor contracts, compliance, attendance etc).
Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised
Ensuring that employees growth by engaging them in periodic trainings and skill enhancement are conducted.
Supporting employee relations issues & statutory compliances.
Developing/reviewing/improving SOPs /processes/programs.
Preparing and implementing various checklists, at the frequency instructed in the client/SME suggested formats.
Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner.

Client:

You will be working on Emaar Capital Tower - 2, which is a Commercial building, located at sector -26, Gurugram

Site dynamics:

Work Schedule: 6 Days in a week. Site team: e.g.: Property Manager +3 Other details if any.

Reporting:

You will be reporting to Centre Head.

Sound like you Here is what we're looking for:

Being Analytical and Meticulous
You must pay attention to detail and have excellent problem-solving skills. You will be building, maintaining, supporting and validating the performance of subordinate staff workings. You will also be applying knowledge of administration; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal & external customers along with leadership skills.

Qualifications
You need to have a Degree / Diploma in housekeeping/hospitality, with minimum 5-7 years of work experience. Good communication skills (English - oral/written) would be must. Other qualifications that will earn you brownie points will include
Knowledge in functional area of soft services
Adequate software exposure like MS office etc.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply Today!!
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.