- Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members.
- Has a mid/long-term vision of the activity and the business, influences the departments strategy based on a broad understanding of the environment. Exposed to complex decision making.
- Works with a high level of autonomy, based on management directions, escalating issues only when necessary.
Specific accountabilities:
- Manage application operations for Amadeus Core Services end to end.
- Manage the full application stack (OS, Data Bases and Data Stores,
- Application, Links, vNW and the corresponding support functions according to the agreed service levels (internal & external)
- Service Automation.
- Change and Release Management: Manage and execute change, release and test processes and drive automation of these processes
Problem & Incident Management.
- -Produces deliverables and carries out problem investigations, support or change management activities within timescales and standards defined by Team Leader or Project Leader.
- -Develops end to end technical understanding of the Customer application and dependent components and applies such knowledge to generate desired business outcomes.
- Participates in projects and initiatives aimed to maintain and evolve the application.
- Follows the company s IT best practices and security guidelines.
Business Knowledge
- Combines technical skills with business awareness to get a bigger picture understanding of the Service Reliability Engineering DCS division and Amadeus.
- Gains an appreciation of the standards of work required, project life cycle and Amadeus methodologies.
Dev Management
- Oversee the software development team, driving the delivery of high-quality, scalable software solutions.
- Set clear development goals, priorities, and timelines in alignment with business objectives.
- Manage the software development lifecycle, from design to deployment.
- Foster a culture of innovation, code quality, and continuous learning.
- Collaborate with product management and stakeholders to define project requirements and specifications.
- Ensure adherence to coding standards, best practices, and quality assurance processes.
Team Management
- Recruit, onboard, and retain top talent in DevOps and development.
- Provide coaching, mentorship, and performance feedback to team members.
- Foster a collaborative and inclusive team environment.
- Manage resource allocation and workload balancing.
- Conduct regular performance evaluations and goal-setting.
