Management Level
E
Manager Server Operations is responsible to provide operations support, its framework, set-up, and design to production infrastructure to ensure delivery and technical support of products, applications, and services meet the agreed service levels and standards for the environment.
- Responsible for delivery of the 2nd line production support for the respective divisions and the applications provided as per the SLAs.
- Drive adherence and compliance towards quality processes by Server Operations teams and third-party support providers.
- Implement optimised processes and management practices that result in server infrastructure being reliable, scalable, secure, efficient, well-controlled, recoverable, and documented. Adhering to best practices, audit, and compliance requirements.
- Manage incident, service request, problem, change and project queues to ensure completion within SLA or expected timescales, ensuring quality of data recorded.
- Own delivery of regular performance / capacity upgrades / maintenance / security vulnerabilities and issue resolutions to stay competitive in the market and maximize customer delight.
- Manage the installation new / rebuild existing servers and configure hardware (virtual and physical), services, settings, etc.
- Progress forward with automation techniques, using infrastructure as code to manage the server estate where possible.
- Take ownership for infrastructure assets within remit and ensure all asset information is maintained for accuracy.
- Instigate, orchestrate, and implement complex changes to server & storage including backup, and infrastructure, in line with change control processes.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and applications logs.
- Deploy, execute, measure, and monitor services and tools, for Incident Management, Problem Management, Change Management, Asset Management, etc.
- Act as an escalation point for the resolution of all complex server related (including storage and backup as appropriate) technical incidents and problems; resolve incidents and problems while ensuring minimal to no downtime.
- Provide quality reporting with clear narrative against Server Operations key performance indicators.
- Engage with key audit processes and deliver action outcomes within timeframes.
- Support, coach, and mentor the respective members of the team.
- Institute a self-directed and high-performance culture in the team.
- Build a strong talent pipeline through hiring, internal movements, succession planning, talent reviews, education, and training etc.
- Enable a culture of continuous improvement and learning, by coaching team members and role-modelling self-development.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
