Manager / Senior Manager - Training

About Credit Saison:

Established in 2019, CS India is one of the country's fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India's huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people.

Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Based in Singapore, over 1,000 employees work across Saison's global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan's largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment.

More about us on https://www.creditsaison.in

Job Responsibilities

1. Facilitate Training:

Conduct training sessions on Branch products, policy, process, and details.

Develop and deliver training programs focused on behavioral skills such as code of conduct,

communication, teamwork, and customer service.

Ensure trainees understand product details and can communicate them effectively to customers.

Assess trainee understanding and provide additional support where necessary.

Provide coaching and feedback to employees to improve their interpersonal skills.

2. Training Program Development:

Design and develop training materials, including manuals, presentations, and e-learning modules.

Create training schedules and manage logistics for training sessions.

Update training content to reflect product updates and company policies.

3. Evaluation and Reporting:

Assess the effectiveness of training programs through surveys, assessments, and feedback.

Analyze training data to identify areas for improvement.

Prepare reports on training outcomes and employee performance.

4. Collaboration:

Work closely with department heads and managers to identify training needs.

Qualifications:

Bachelor's degree in Education, Human Resources, Business, or related fields

6+ years of experience in training and development, preferably in a product or behavioral training role.

Excellent presentation and communication skills.

Strong organizational and project management skills.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office Suite and e-learning platforms.