Manager - Reconciliation

Cashfree Payments is India's leading payments and API banking company. It provides full-stack payment solutions for businesses in India to accept payments and make payouts via 180+ payment modes - all with a simple integration.Over 6,00,000+ Businesses trust Cashfree Payments with payment collections, vendor payouts, salary payouts, bulk refunds, expense reimbursements, loyalty and rewards, and so much more.

We enable businesses of all we are building the payments infrastructure of tomorrow, today.

We entered the payments industry in 2015 to facilitate Cash-on-Delivery payments for ecommerce businesses. We are also contributing to the pace of digitisation of India by working closely with traditional banks to increase ease and convenience for last-mile customers.

Overview:

-We are seeking a highly skilled and experienced Digital Payments Reconciliation & Settlement Operations Assistant Manager/Manager to oversee and optimize our payment processing, Reconciliation, and settlement operations.

-The ideal candidate should have a strong background in Payments domain, with expertise in Digital payment systems, reconciliation, and settlement processes. This role requires leadership skills, strategic thinking, and a proactive approach to managing operational challenges in a dynamic environment.

Operations Management:

-Oversee all aspects of Reconciliation for both Collection & disbursal Products., ensuring timely and accurate execution of exception cases.

-Implement best practices to streamline the workflows and enhance efficiency.

-Continuously Monitor of the teams productivity and performance, reliability, and compliance with regulatory requirements.

-Manage settlement processes for various financial instruments and products. Timely Monitoring the Settlement receivables from the Acquiring partner.

-Develop and maintain Ops procedures to minimize risk and optimize cash flow.

-Collaborate with internal teams and external partners to resolve settlement discrepancies and ensure timely resolution.

Project Management :

-Identify potential risks associated with payments and develop and implement appropriate controls to mitigate them.

-Stay updated on regulatory developments and industry trends affecting payment systems and settlement processes, ensuring compliance with relevant regulations.

-Serve as a project manager, leading process engineering and automation projects to streamline operations and enhance efficiency.

-Collaborate with internal and external stakeholders to gather requirements, design solutions,and implement robust systems for proactive identification of losses and prevention measures to safeguard Cashfree's assets.

Team Leadership:

-Lead and mentor a team of payments Ops who involve in Day to day Txn reconciliation and and settlement operations professionals, fostering a culture of excellence, collaboration, and continuous improvement.

-Provide guidance and support to team members, helping them develop their skills and achieve their career goals.

-Conduct regular performance evaluations and implement training programs to enhance team capabilities.

Process Improvement:

-Identify opportunities to optimize the Recon Process and settlement workflows through automation, technology upgrades, and process redesign.

-Collaborate with cross-functional teams to implement system enhancements and workflow improvements.

-Monitor key performance indicators (KPIs) to measure the effectiveness of operational initiatives and drive continuous improvement efforts.

Qualifications:

-Bachelor's degree + Business Administration (Mandatory), or a related field. Advanced degree or professional certification (e.g., Lean Six Sigma & Business Analysis) preferred.

-Proven experience in payment processing, Reconciliation & settlement operations, or financial operations management.

-Strong understanding of payment systems, Specifically NPCI Products (UPI,IMPS, NACH,) card payments, Cross Border and emerging payment technologies.

-Familiarity with regulatory requirements governing payment processing and settlement activities.

-Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.

-Effective leadership and team management abilities, with a track record of building and developing high-performing teams.

-Good communication and interpersonal skills, with the ability to collaborate effectively across functions and levels of the organization.

-Demonstrated project management skills, with the ability to prioritize tasks, manage multiple initiatives simultaneously, and meet deadlines.

-Proficiency in Microsoft Office Suite and experience with JIRA & Freshdesk