Periodic performance evaluation & reviews to be held to improve the vendor performance.
Keeping check and control on SLA & optimizing it by Planning and operational efficiency to meet organizational goals.
Managing customer expectations and escalations.
Fair knowledge of Helpdesk operation, Field Services 3rd Party services.
Capabilities to adopt frequent changes in scope and delivery as per business & customer requirement
Cost management & savings driven ops management.
Should be able to communicate with customer & internal stake holder.
C erti fications & Skills
Must have Bachelor s / Master s degree
Must possess good communications skills as he deals with people from the top management, clients, customers, and staff. He/she must be analytical, professional and organized.
Should know how to work independently and as part of a team.
